Outages

Power is out at my property only

First, head over to your fuse box and see if the main switch is still in the ‘on’ position. Sometimes, a sneaky safety switch gets triggered and cuts off your power.

Flipping the main switch back to ‘on’ will hopefully fix the problem. But if you find yourself switch-flipping a bit too often, it could mean there’s an electrical fault or an issue with one of your appliances.

If you believe you have a faulty appliance, best to stop using it and call a licensed electrician. Never try to fix an electrical fault yourself.

Troubleshoot your electric hot water system

If you experience a power outage, your electric hot water system may be affected. If this happens, call your distributor. Find your local energy distributor.

Plan ahead for power outages

1. Save your distributor’s number and website in your phone for when the power goes out. You can find this on your Energy Locals energy bill under ‘Faults and Emergencies’, or see Find your local energy distributor.
2. Keep a torch and some candles in an easily accessible place
3. Register your life support machine with us if you rely on one in your household. This will give you extra protection if your power goes out.