Moving Out

How do I disconnect?

Visit our Customer Portal to arrange your move out.

Please remember to close your account as soon possible, we don’t want you to pay for usage that isn’t yours.

Can Energy Trade move with me?

Thank you or being a valued member of our community. We’re sorry to see you go. As a Community Energy Network, we can only continue to supply your energy if you move into another Energy Trade property.

Moving to a residential household?

As you plan your move, we wanted to ensure you have a seamless energy transition. If you’re moving to an address that isn’t operated by our Community Energy Network, don’t worry! We’ve got you covered through our trusted partner, Energy Locals.

By switching to Energy Locals you’ll continue to enjoy great local support, fair prices, and a commitment to sustainable energy. To check if Energy Locals can supply energy to your new home and make the switch, please visit:

We appreciate your support and look forward to assisting you throughout this transition. Should you have any questions or need further assistance, don’t hesitate to reach out.

Best wishes for your move, and we’re here to ensure your energy experience remains excellent!

When will I be disconnected?

You will be disconnected from the date you advise us to close your account. If you haven’t told us you’re moving out, your account will remain open and fees and charges may apply.

Please remember to close your account as soon possible, we don’t want you to pay for usage that isn’t yours.

Need to talk energy?
Get in touch with us today

Contact us 1300 001 255