Hardship Assistance

Providing support for customers in hardship

We know that from time to time customers may find that they’re unable to pay their energy bills.

We have partnered with Energy Locals Pty Ltd (trading as “Energy Trade Retail”) (ABN: 23 606 408 879) to provide the electricity Retail Services to our customers. As part of that agreement, Energy Trade customers are entitled to assistance as outlined in Energy Locals Hardship Policy.

Read our Hardship Policy for NSW. ACT, QLD & SA

Read our Hardship Policy for VIC

Covid 19

Are you affected by the coronavirus in Australia? Here’s advice for people who are affected – as well as a request to those who aren’t.

Government Rebates

If you hold a concession card or experience financial difficulty, you may also be eligible for a on-supply rebate. An on-supply rebate is a flat annual monetary amount that assists in covering the costs of your energy bills. Different states have different rebate plans, so make sure you are looking at your state-specific plans. We’ve provided some more information on our Government Rebates page.

Family violence

We provide additional support to customers affected by family violence. Energy Trade customers are entitled to assistance as outlined in Energy Locals Family Violence Policy.

Family Violence Policy

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Contact us 1300 001 255