We know that from time to time customers may find that they’re unable to pay their energy bills.
We have partnered with Energy Locals Pty Ltd (trading as “Energy Trade Retail”) (ABN: 23 606 408 879) to provide the electricity Retail Services to our customers. As part of that agreement, Energy Trade customers are entitled to assistance as outlined in Energy Locals Hardship Policy.
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If you hold a concession card or experience financial difficulty, you may also be eligible for a on-supply rebate. An on-supply rebate is a flat annual monetary amount that assists in covering the costs of your energy bills. Different states have different rebate plans, so make sure you are looking at your state-specific plans. We’ve provided some more information on our Government Rebates page.
We provide additional support to customers affected by family violence. Energy Trade customers are entitled to assistance as outlined in Energy Locals Family Violence Policy.