Government Rebates

A number of governments rebates are available to help eligible households cover the cost of energy bills.

Depending on your circumstances you may be eligible for an on-supply rebate. On-supply rebates are available to residents of Community Energy Networks (CEN) and are designed to help eligible residents with their energy bill costs. On-supply rebates and eligibility vary depending on your state.

If you’ve previously received an energy concession or rebate from another retailer and this is your first time claiming a rebate in a CEN, please be aware that the process for claiming your rebates will be a bit different. We’ve outlined this below, so you’ll know what to expect.

New South Wales

Low Income Household Rebate (on-supply customers)

The Low Income Household Rebate helps eligible low income NSW households cover the costs of their energy bills. It is paid once each financial year. You’ll receive your rebate from NSW Department of Industry as a lump sum payment of $313.50 deposited into your bank account.

Concession name Low Income Household Rebate (on supply)
Amount $313.50 paid via a bank deposit
Eligibility
  • you’re a NSW resident (make sure your residential address is correctly listed with Centrelink)
  • you’re an on-supplied customer of an energy retailer (All Energy Trade customers are “on-supplied” as power is purchased in bulk for you through a gate meter).
  • You hold an eligible concession card
Concession Card requirements At least one of the following:

  • Pensioner Concession Card issued by the Department of Veterans’ Affairs (DVA) or Services Australia
  • Health Care Card issued by Services Australia, or
  • DVA Gold Card marked with either ‘War Widow’ or ‘War Widower Pension’, or ‘Totally and Permanently Incapacitated’ (TPI) or ‘Disability Pension’ (EDA).
How to apply Online: Apply online via this page
Post: Download and print this form, where further instructions are available. You may be required to provide copies of Energy Trade invoices in your name.
More information For more information and additional eligibility requirements go to this Service NSW web page or call 13 77 88.

Important: Energy Trade does not process applications for the Low Income Household Rebate – this must be done directly through Service NSW.

Family Energy Rebate (on supply customers)

The Family Energy Rebate helps NSW family households with dependent children cover the costs of their energy bills. The Family Energy Rebate for eligible on-supplied residents of community/retirement villages or strata schemes is up to $198. The amount is determined by the NSW government and varies depending on whether you’re also eligible for the Low Income Household Rebate (on supply customers).

Concession name Family Energy Rebate (on supply customers)
Amount Up to $198 per year
Eligibility
  • be a NSW resident
  • be an on-supplied customer named on the bill of an energy retailer (All Energy Trade customers are “on-supplied” as power is purchased in bulk for you through a gate meter).
  • have been the recipient of the Family Tax Benefit (FTB) for the previous financial year and have had your entitlement to the FTB payments finalised by Centrelink.
  • ensure the person in your household who’s registered as the FTB recipient, lodges the application. The recipient is the person who receives correspondence on FTB from Services Australia
How to apply Online: Apply online via this page
Post: Download and print this form, where further instructions are available. You may be required to provide copies of Energy Trade invoices in your name.
More information For more information and additional eligibility requirements go to this Service NSW web page or call 13 77 88.

Important: Energy Trade does not process applications for the Family Energy Rebate – this must be done directly through Service NSW.

Victoria

Non-mains energy concession

The non-mains energy concession is designed to help customers living in embedded network developments with their yearly energy bills. The concession amount will vary depending on how much you spend on your energy bills every year and the rebate is issued to you via cheque.

Concession name Non-mains concession
Amount Up to $575 per year
Eligibility
  • be a Victorian resident
  • be an on-supplied customer (All Energy Trade customers are “on-supplied” as power is purchased in bulk for you through a gate meter).
  • Hold an eligible concession card
Concession Card requirements At least one of the following:

  • Pensioner Concession Card
  • Health Care Card
  • Veterans’ Affairs Gold Card
How to apply Phone: Application forms are available by phoning the Concessions information line on 1800 658 521 (toll free). You may be required to provide copies of paid Energy Trade invoices in your name.
More information For more information and additional eligibility requirements go to this information page on the DHHS website or call 1800 658 521.

Important: Energy Trade does not process applications for the Non-mains concession – this must be done directly through DHHS.

Utility Relief Grant Scheme (non-mains)

The Non-Mains Utility Relief Grant Scheme is for eligible cardholders who are unable to pay their utility bills due to a temporary financial crisis.
For more information about this concession, contact the toll free Concessions Information Line on 1800 658 521 or visit the DHHS website.

Other helpful agencies that can assist you:

Other non-government or community assistance is generally available through a local community service provider, such as a financial counsellor or community welfare organisations. To locate a help centre near you, please visit CISVic or the National Debt Helpline.

We have also listed some not for profit organisations you can contact to obtain further information on other assistance available.

Queensland

For information on rebates available in Queensland go to this page.

ACT

For information on rebates available in ACT go to this page.

Need help?

Contact us at billing@energytrade.com.au or at 1300 001 255

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