I’ve just moved in. How do I sign up?
Welcome to the Energy Trade Community!
Your new home is powered by Community Energy Network provider, Energy Trade.
Now that you have, or are about to move into your apartment, you’ll need to complete a Connection Application form. All you need is your address and unit number.
It’s a quick, simple process! Sign-up without delay, online, at www.energytrade.com.au/getconnected
You can also call our friendly Customer Service team on 1300 001 255 between 9:00am-6:00pm Monday to Friday AEST.
Once we have received your completed application, we’ll connect you to all the utilities we provide to your community. Like electricity, gas and/or serviced centralised hot water. Once we’ve received and processed your application, we’ll send you a Welcome letter that outlines the services we provide and the rates you will be charged for your usage.
We look forward to providing you with low rates, big savings and amazing customer service.
Do I need to be home for my apartment to be connected?
A technician will attend your site to connect your electricity. Typically, they will only need access to the meter room not your apartment. In most cases you don’t need to be home.
However, please do ensure your main electrical switch in your home is switched “off” if you won’t be home. Your main switch can typically be found in a recessed box (what you might call your ‘fuse’ or circuit breaker box) behind/above the fridge, in a bedroom wardrobe, behind a bedroom door or in the laundry.
Remember once you have turned the main electrical switch off, your lights won’t work. This is a good way to check that you have turned it off, but also do ensure you have a torch or source of light if needed to safely leave your home.
What services does Energy Trade offer to my home?
As a Community Energy Network provider, we offer a range of services to different sites. Such as electricity, solar power, EV charging stations, gas and hot water.
We provide different services to different communities. To find out what is supplied to your home, you can check your Welcome Letter (which would have been emailed and/or sent to you) or call our friendly Customer Service team on 1300 001 255 between 9:00am-6:00pm Monday to Friday AEST.
What are the connection fees?
Fees and Charges are part of life. However, we’re trying to keep it simple. Visit the Fee Schedule page to better understand our fees.
How quickly can I get my electricity or gas connected?
First, make sure you’ve signed up on our Customer Portal by selecting ‘Get Connected’ .
Ideally, try and sign up at least the day before you move in, to ensure you are paying the lowest connection fee. We can get you connected the same day you move (Monday-Friday between 8am-6pm) but fees will vary depending on the time of day.
If you sign up on a weekend or after 6pm on a Friday, we will endeavour to have you connected the next business day.
It is our main aim to get you connected as soon as we can. Unfortunately, we can’t give you a specific time as it depends on where you are and where technicians are located for the day. We also don’t do connections on weekends.
Have I been connected yet? How do I check?
To check if your electricity and services are connected, ensure the main circuit breaker switch (typically found above the fridge, behind the bedroom door or in the wardrobe in a recessed box) is switched “on” (in the ‘up’ position). If they are not all up, turn off excess power sources, flip all the switches up and test if it works, buy turning a light on.
If you don’t have any electricity, you likely aren’t yet connected and have not yet created an account online. All you need are your address and unit number. It’s a quick a simple process that you can do online by visiting www.energytrade.com.au/getconnected OR simply call our friendly Customer Service team on 1300 001 255 between 9:00am-6:00pm Monday to Friday AEST.
If we provide it to your community, we will also set up your gas and hot water account when you set up your electricity. If you don’t have hot water and/or gas to your apartment please contact your building manager/ strata or real estate agent.
Can I get my electricity from someone else?
Another great question.
You can leave the Energy Trade electricity community at any time. We recommend, you receive your first invoice from Energy Trade and view your usage and rates, to ensure there is no interruption to your supply. If you are unhappy with the charges being applied to your account, contact our friendly Customer Service team on 1300 001 255 between 9:00am-6:00pm Monday to Friday AEST to discuss the options that may be available to you.