Fee Schedule

Connection Fee $24.20 inc GST Connection (forward scheduled-not a same day connection)
Early Bird Connection $29.70 inc GST Connection received by 11am today – connected same day
Same Day Priority Connection $55.00 inc GST Connection received between 11am – 2pm today – connected same day
After Hours Connection $120.00 inc GST Connection received after 2pm today – connected same day
Reconnection for non-payment Time specific This will depend on the time of day you reconnect (as above)
Late Payment Fee $16.00 inc GST Avoid this by paying on time or via direct debit
Credit and Debit Card payment fee Visa and MasterCard 1.67% Avoid this by paying by direct debit from your bank account
Amex and Diners 3.5% Avoid this by paying by direct debit from your bank account
Ezi-Debit Dishonour Fee $21.90 per failed transaction This is an Ezidebit fee you can avoid this by ensuring there are sufficient funds to cover your direct debit. Also by advising if your card is lost or stolen

Request for historical billing information

If you ever need us to provide you with copies or information about your previous Energy Trade bills, we’ll be happy help you out – but we may charge you for the cost of supplying copies of the bill.

Other charges

If a government, regulator, network distributor or metering service provider varies or introduces a fee, charge or tax, we may pass through all or part of this varied or new fee, charge or tax to you. The charges for network-related or metering services may include our reasonable costs for arranging such services.

Got questions about your bill? Contact our Customer Service team on 1300 001 255 or send us an email: billing@energtrade.com.au

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Contact us 1300 001 255