Connection Fee | $30.00 inc GST | Connection (forward scheduled-not a same day connection) |
Early Bird Connection | $30.00 inc GST | Connection received by 10.00am same day – connected same day |
Same Day Priority Connection | $60.00 inc GST | Connection received between 10.00am – 2.30pm today – connected same day |
After Hours Connection | $125.00 inc GST | Connection received after 2.30pm today – connected same day |
Emergency After Hours Connection Reconnection for non-payment |
$190.00 Time specific |
Weekends or Public Holidays This will depend on the time of day you reconnect (as above) |
Late Payment Fee | $16.00 GST Exempt | Avoid this by paying on time or via direct debit |
Credit and Debit Card payment fee | Visa and MasterCard 1.43% | Avoid this by paying by direct debit from your bank account |
Amex 1.99% | Avoid this by paying by direct debit from your bank account | |
Ezi-Debit Dishonour Fee | $9.90 per failed transaction | This is an Ezidebit fee you can avoid this by ensuring there are sufficient funds to cover your direct debit. Energy Trade does not charge this fee, so are unable to refund the fee |
Paper Bill Fee (QLD, VIC, ACT) | $2 per bill | This fee covers the cost of sending a bill by post if that is your preferred communication option. |
Request for historical billing information
If you ever need us to provide you with copies or information about your previous Energy Trade bills, we’ll be happy to help you out – but we may charge you for the cost of supplying copies of the bill.
Other charges
If a government, regulator, network distributor or metering service provider varies or introduces a fee, charge or tax, we may pass through all or part of this varied or new fee, charge or tax to you. The charges for network-related or metering services may include our reasonable costs for arranging such services.
Got questions about your bill? Contact our Customer Service team on 1300 001 255 or send us an email: [email protected]