Fee Schedule

Connection Fee $24.20 GST Inclusive Connection received by 6PM today – Get connected the next business day
Early Bird Connection $29.70 GST Inclusive Connection received by 11am today – Receive same day connection
Same Day Priority Connection $40.00 GST Inclusive Connection received between 1pm – 3pm today – Get same day connection
After Hours Connection $120.00 GST Inclusive Connection received after 3pm today – Get same day connection
Reconnection for non-payment $33.00 GST Inclusive Avoid this by signing up for direct debit
Late Payment Fee $17.60 GST Inclusive Avoid this by paying by direct debit
Credit and Debit Card payment fee Visa and MasterCard 1.67% Avoid this by paying by direct debit from your bank account
Amex and Diners 3.5% Avoid this by paying by direct debit from your bank account
Ezi-Debit Dishonour Fee $21.90 per failed transaction This is charged by Ezi-debit, not Energy Trade. You can avoid this by paying by direct debit and checking there are sufficient funds in your account when a direct debit is due.

Request for historical billing information

If you ever need us to provide you with copies or information about your previous Energy Trade bills, we’ll be happy help you out – but we may charge you for the cost of supplying copies of the bill.

Other charges

If a government, regulator, network distributor or metering service provider varies or introduces a fee, charge or tax, we may pass through all or part of this varied or new fee, charge or tax to you. The charges for network-related or metering services may include our reasonable costs for arranging such services.

Got questions about your bill? Contact our Customer Service team on 1300 001 255 or send us an email: billing@energtrade.com.au

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Contact us 1300 001 255