Fee Schedule

Connection Fee $30.00 inc GST Connection (forward scheduled-not a same day connection)
Early Bird Connection $30.00 inc GST Connection received by 10.00am same day – connected same day
Same Day Priority Connection $60.00 inc GST Connection received between 10.00am – 2.30pm today – connected same day
After Hours Connection $125.00 inc GST Connection received after 2.30pm today – connected same day
Emergency After Hours Connection
Reconnection for non-payment
$190.00
Time specific
Weekends or Public Holidays
This will depend on the time of day you reconnect (as above)
Late Payment Fee $16.00 GST Exempt Avoid this by paying on time or via direct debit
Credit and Debit Card payment fee Visa and MasterCard 1.43% Avoid this by paying by direct debit from your bank account
Amex 1.99% Avoid this by paying by direct debit from your bank account
Ezi-Debit Dishonour Fee $9.90 per failed transaction This is an Ezidebit fee you can avoid this by ensuring there are sufficient funds to cover your direct debit. Energy Trade does not charge this fee, so are unable to refund the fee
Paper Bill Fee (QLD, VIC, ACT) $2 per bill This fee covers the cost of sending a bill by post if that is your preferred communication option.

Request for historical billing information

If you ever need us to provide you with copies or information about your previous Energy Trade bills, we’ll be happy to help you out – but we may charge you for the cost of supplying copies of the bill.

Other charges

If a government, regulator, network distributor or metering service provider varies or introduces a fee, charge or tax, we may pass through all or part of this varied or new fee, charge or tax to you. The charges for network-related or metering services may include our reasonable costs for arranging such services.

Got questions about your bill? Contact our Customer Service team on 1300 001 255 or send us an email: [email protected]

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Contact us 1300 001 255