Customer Service / Credit and Collections Officer

Sydney or Melbourne

Come and join a fun, fast paced team in the Customer Service Credit and Collections department.  In this role you will assist in the overdue invoice / debt collection process which will involve making 20-30 outbound calls per day to Energy Trade customers.

This is where you could come in! 

We’re on the lookout for a customer service/ credit and collections superstar to join us on a contract/ temp role with potential to become permanent.

What does a typical day look like?

  • Outbound customer calls to obtain payment of overdue balances
  • Process phone payments
  • Negotiate, arrange and monitor payment plans
  • Create and schedule direct debit payments and monitor failed direct debit payments
  • Record call notes and communication records on customer account.
  • Work with management to implement strategies to manage overdue debtors
  • Comply with privacy laws, legal regulations and requirements

Skills and Experience 

  • 2 + years’ experience within a phone-based customer service environment
  •  1 + years’ experience in a phone based consumer credit and collections environment
  • At ease with providing outstanding customer service.
  • Demonstrated experience in overdue invoice / debt recovery / debt collection techniques
  • Experience in utilities debt collection. Energy industry is preferred.
  • Demonstrate clear thinking under pressure and communication skills that will ensure confidence in Energy Trade is maintained.
  • Strong MS Office and Excel skills and other commercial billing systems.
  • Excellent written and verbal communications.

Enough about us – tell us about you!  Do you have

  • Confidence
  • Can do attitude
  • Empathy
  • High level of attention to detail

If you’d like to be part of a growing team and this sounds like you – we’d love to hear from you, please apply now!

Apply Now

Need to talk energy?
Get in touch with us today

Contact us 1300 001 255