COVID-19 Update

We’re here
for you

While the last few months have been challenging for most due to COVID-19 changes, our business is finally getting back to normal service.

Our staff are back in the office and following the recommended physical distancing and hygiene guidelines. While we will continue to follow advice from the relevant authorities, it’s business as usual, and we’re committed to support our staff, clients and customers.

We’re here to assist our Energy Trade Community. You will continue to receive fantastic customer service, although there may be some delays in response times. While our team continue to assist with a higher volume of requests, supporting our customers remains the main focus and we will get back to you as quickly as possible.

How to reach us

As you’d appreciate, we’re busier than usual with longer wait times. You can send us an email instead and avoid waiting on the phone.

There’s no need to wait on the phone! You can reach out to us in a number of other ways:

Manage your energy account through My Account

Log in, or register for My Account in just a couple of minutes, to view and manage your bills and payments in one secure place 24/7. This is an easy and quick self-help service available to new and existing customers.

Check out our FAQs and Customer Portal

Got a question? Head to our help and FAQs for answers to questions we’re asked the most. Our customer portal also has handy tools to help resolve your queries.

Email us

If you still need our help, please email us at billing@energytrade.com.au and we’ll get back to you promptly. This will help us maintain the best possible level of service for all customers.

Thanks for your understanding.

Once again we apologise for any inconvenience for any delays in trying to contact us over the phone; we appreciate your understanding during this challenging situation.

Do you need help?

If you’ve lost your job or business or are financially affected by the pandemic, please visit this page to see how we’re supporting our customers.

Need to talk energy?
Get in touch with us today

Contact us 1300 001 255