As we closely monitor COVID-19, the team at Energy Trade have been working to safeguard the health and well being of our employees, customers, clients and business operations.
We are taking early action to ensure there will be as little interruption to our day-to-day operation, ensuring its business as usual.
As a company, we are promoting social distancing with many of our staff working remotely from home with meetings taking place via phone or video conferencing.
This is a fast-evolving situation and we are closely reviewing advice from the relevant authorities and will take further action as required.
Members of the Energy Trade Community, you will still continue to receive fantastic customer service, although a response time may be a little slower, while we adjust to the evolving situation and implement new procedures as needed. As we temporarily adjust the way we work, we do expect there will be some delay in responding to your enquiry.
How to reach us during the COVID-19 situation
As you’d appreciate, we’re extremely busy with longer wait times, but you can reach us in many other ways and there’s no need to wait on the phone.
Manage your energy through My Account
This is a great new feature that we’ve just released. If you’ve logged in online and still need our help, please email us at firstname.lastname@example.org in the first instance and we’ll get back to you as soon as possible. This will help us maintain the best possible level of service for all customers.
Thanks for your understanding.
Once again we apologise for any inconvenience for any delays in trying to contact us over the phone; we appreciate your understanding during this challenging situation.