COVID-19 Update

We’re here
for you

While the last year has been challenging for most due to COVID-19 changes, we have been able to continue to support and serve our customers.

Our team as always, is continuing to follow advice from the relevant authorities.

We’re here to assist our Energy Trade Community. You will continue to receive fantastic customer service, supporting our customers remains the main focus and we will get back to you as quickly as possible.

How to reach us

  • Chat with us on our Live Chat via our website
  • Call us on 1300 001 255

Manage your energy account through My Account

Log in, or register for My Account in just a couple of minutes, to view and manage your bills and payments in one secure place 24/7. This is an easy and quick self-help service available to new and existing customers.

Check out our FAQs and Customer Portal

Got a question? Head to our help and FAQs for answers to questions we’re asked the most. Our customer portal also has handy tools to help resolve your queries.

Email us

If you still need our help, please email us at [email protected] and we’ll get back to you promptly. This will help us maintain the best possible level of service for all customers.

Thanks for your understanding.

Do you need help?

If you’ve been financially impacted by COVID-19, please visit this page to see how we’re supporting our customers.

Need to talk energy?
Get in touch with us today

Contact us 1300 001 255