Let us know if we haven’t got something quite right
Our aim is to provide you with the best level of service. If you feel that we have not met your expectations in some way, or if you are unhappy with the service you received please let us know. We will assess each situation in line with our Complaints and Dispute Resolution Procedure and work together to find a resolution that is fair, legal and reasonable.
You can make a complaint in one of the following ways
- Email us with some details at [email protected]
- Call us on 1300 001 255
- Write to us at PO Box 51, Chatswood NSW 2057
- Contact the Energy Ombudsman in your state.
Customers have the right to contact the Energy Ombudsman at any time. However, we hope that our customers will contact us in the first instance to give us a chance to rectify any issues.
New South Wales
Energy and Water Ombudsman NSW
Energy and Water Ombudsman Victoria
Energy and Water Ombudsman Queensland
Energy and Water Ombudsman South Australia
Mail: GPO Box 2947, Adelaide SA 5001
Phone: 1800 665 565
Fax: 1800 665 165
Australian Capital Territory
ACT Civil and Administrative Tribunal
Complaint and Dispute resolution procedure
We have partnered with Energy Locals Pty Ltd (trading as “Energy Trade Retail”) (ABN: 23 606 408 879) to provide the electricity Retail Services to our customers. As part of that agreement, Energy Trade will investigate customer complaints in line with Energy Locals Complaints and Dispute Resolution policy.