How do I pay my bill and what are my payment options?
You can pay your bill quickly and easily online at our Payment Portal.
Here, you can choose to pay by credit card, Bpay, cheque or by Direct Debit, which makes you eligible for the Energy Trade Maxi Direct Debit Plan, offering our lowest tariff for your electricity usage.
Got questions? Call our friendly Customer Service team on 1300 001 255 between 9:00am-6:00pm Monday to Friday AEST.
What are my rates and can you help me better understand them?
Your embedded network tariffs can be found on the second page of your bill and on your Welcome Letter, which was posted or emailed to you when you moved in.
If you can’t find these, call our friendly Customer Service team on 1300 001 255 between 9:00am-6:00pm Monday to Friday AEST.
Can I receive my bill quarterly?
We don’t bill our customers quarterly.
Monthly billing is a great way to avoid larger quarterly bills and helps you better control your usage and even keep your bills low.
How am I charged for my gas?
In some Energy Trade properties, you will have unmetered gas supply, which is used for your cook tops, barbecue points and central heating. You won’t be charged more than the fixed rate per day, no matter how much you consume.
Why is my bill higher than usual this month?
If you notice a significant change in your bill month to month, check out our trouble shooting and energy saving tips page for some ideas.
Most often, it is due to seasonal events, like using a new, less energy efficient heater in winter; using more heating or air-conditioning in summer; or even if you have extra people staying or are spending more time at home.
If in doubt, call our friendly Customer Service team on 1300 001 255 between 9:00am-6:00pm Monday to Friday AEST.
How can I claim a concession?
Depending on your circumstances you may be eligible for a rebate.
Visit https://www.energytrade.com.au/government-rebates/ to find out more.
You can also call our friendly Customer Service team on 1300 001 255 between 9:00am-6:00pm Monday to Friday AEST and discuss the options that maybe available to you.
What discounts can I get?
On our Payment Portal you can sign up for the Energy Trade Maxi Direct Debit Plan, offering our lowest tariff for your electricity usage.
How often am I billed?
Energy Trade will bill you monthly for your electricity, centralised hot water and un-metered gas (not all buildings have hot water and gas serviced by Energy Trade).
Monthly billing gives you better control as you can keep an eye on your energy usage. Your payment is direct debited or due for payment 14 days after your invoice date.
Why am I being charged for hot water?
In some buildings we supply hot water, which means you will be charged for the hot water that your apartment uses.
Each apartment has its own meter, so you’re only charged for what you use.
Is my read estimated?
Energy Trade invoices are based on actual meter reads, wherever possible.
However, occasionally we may be unable to retrieve data from your meter due to an IT communication error. This may show that your read has been estimated for that month and the missing data is usually picked up in the following month. Sometimes, this may even mean we don’t charge you for your usage that we couldn’t read, until the next month.
I’m having trouble paying my bill. What can I do?
We understand that sometimes, balancing everything can get a bit tough. We will work with you to find a suitable solution and see if there is any way we can help you reduce your future bills.
Call our friendly Customer Service team on 1300 001 255 between 9:00am-6:00pm Monday to Friday AEST to discuss the options that may be available to you.